Terms of Service | Vacation Planning Help

Terms of Service

1. Introduction

Our aim is to keep this Agreement as readable as possible, but in some cases for legal reasons, some of the language is required "legalese".

2. Your Acceptance of this Agreement

These terms of service are entered into by and between You and Vacation Planning Help ("Company," "we," "our," or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively "Terms of Service"), govern your access to and use of https://vacationplanninghelp.com, including any content, functionality, and services offered on or through https://vacationplanninghelp.com (the "Website"). We offer the following services that are subject to these Terms of Service: travel coaching, vacation planning courses, vacation planning tools. (collectively "Services").

Please read the Terms of Service carefully before you start to use the Website.

By using the Website, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Service, you must not access or use the Website.

BY ACCESSING AND USING THIS WEBSITE, YOU:

ACCEPT AND AGREE TO BE BOUND AND COMPLY WITH THESE TERMS OF SERVICE; YOU REPRESENT AND WARRANT THAT YOU ARE THE LEGAL AGE OF MAJORITY UNDER APPLICABLE LAW TO FORM A BINDING CONTRACT WITH US; AND, YOU AGREE IF YOU ACCESS THE WEBSITE FROM A JURISDICTION WHERE IT IS NOT PERMITTED, YOU DO SO AT YOUR OWN RISK.

3. Updates to Terms of Service

We may revise and update these Terms of Service from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.

Continuing to use the Website following the posting of revised Terms of Service means that you accept and agree to the changes. You are expected to check this page each time you access this Website so you are aware of any changes, as they are binding on you.

4. Your Responsibilities

You are required to ensure that all persons who access the Website are aware of this Agreement and comply with it. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete.

YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF THE WEBSITE AND YOUR COMPUTER, INTERNET AND DATA SECURITY.

5. User Accounts

To access certain Services, including online courses, you must create an account. You must be at least 18 years old to create an account. You agree to provide accurate and complete information when you register and to keep that information current.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account.

Access to online courses and other digital products is licensed to you personally for your own use. You may not share your account or login credentials, and you may not resell, sublicense or transfer your access to anyone else.

We may suspend or terminate your account at any time if you violate these Terms of Service. If your account is terminated for a violation of these Terms of Service, you will not be entitled to a refund of any amounts paid.

6. Payments and Refunds

Payments

All prices for Services are listed in U.S. dollars and are subject to change at any time. Price changes do not affect purchases you have already completed. Payments are processed by our third-party payment processors, Stripe and PayPal, and your use of those services is subject to their terms and privacy policies. We do not store your full payment card details.

By submitting payment, you authorize us, through our payment processors, to charge the total amount of your order, including any applicable taxes. You represent that you are authorized to use the payment method you provide.

Online Courses and Digital Products

Because online courses, travel tools and other digital products provide immediate access to digital content, all sales of these products are final and non-refundable.

Live Courses

You may cancel a live course for a full refund if you cancel at least 48 hours before the start time of the first scheduled live session. If you cancel less than 48 hours before the start time of the first scheduled live session, or anytime after your first scheduled live session, the live course is not refundable.

As a courtesy, you may reschedule one live course session that you cancel less than 48 hours in advance or do not attend. Any additional late cancellations or missed live sessions for that purchase are not eligible for rescheduling or refund.

Private Coaching Sessions

You may cancel a private coaching session for a full refund if you cancel at least 48 hours before the scheduled start time. If you cancel less than 48 hours before the scheduled start time, or if you do not attend a scheduled session, the session is not refundable.

As a courtesy, you may reschedule one coaching session that you cancel less than 48 hours in advance or do not attend. Any additional late cancellations or missed sessions for that purchase are not eligible for rescheduling or refund.

Course and Coaching Bundles

If you purchase a bundle that includes an online course and a private coaching session, the course portion is final and non-refundable. If you cancel the bundled coaching session at least 48 hours before the scheduled start time, we will refund the coaching portion of your purchase, which is the difference between the bundle price you paid and the standalone price of the course at the time of your purchase. You will keep access to the course. The rescheduling terms for private coaching sessions above also apply to bundled coaching sessions.

Chargebacks

If you have a concern about a charge, please contact us first at [email protected]. If you dispute a charge with your bank or card issuer without first contacting us, we may suspend your access to the Services while the dispute is resolved.

7. Prohibited Activities

You may use the Website only for lawful purposes and in accordance with these Terms of Service. You agree not to use the Website:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries).
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other persona or entity (including, without limitation, by using email addresses associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website, or which as determined by us, may harm the Company or users of the website, or expose them to liability.

Additionally, you agree not to:

  • Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real-time activities through the Website.
  • Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
  • Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Service, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Website.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Website.

8. Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

  • Your computer may temporarily store copies of such material in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Website.

You must not:

  • Modify copies of any materials from this site.
  • Delete or alter any of the copyright, trademark, or other proprietary rights notices from copies of materials from this site.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Service, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws.

9. Restrictions on Use of Company Content

All content provided on or through the Website and the Services is the proprietary work of the Company. This includes online courses, live courses, workshops, webinars, private coaching sessions, coaching materials, travel tools, planning tools, videos, worksheets, templates, checklists, frameworks, articles, blog posts, emails and any other content we create (collectively "Company Content"). Your access to or purchase of any Company Content gives you a limited, personal, non-exclusive and non-transferable license to use it to plan your own travel. It does not transfer ownership of any Company Content to you.

Without our express prior written permission, you may not, and you may not allow or help anyone else to:

  • Copy, reproduce, screenshot, download or distribute any Company Content, except as expressly permitted in these Terms of Service;
  • Record, stream or transcribe any live course, webinar, workshop or coaching session;
  • Use any Company Content for a commercial purpose, including in a travel agency, travel advising, coaching or consulting business;
  • Teach, present or train others using any Company Content, whether paid or free, in person or online, in a group or one on one;
  • Create any course, workshop, webinar, ebook, video, tool, template, social media content or other material that is copied from, adapted from or substantially similar to any Company Content;
  • Rebrand any Company Content or present it as your own work;
  • Upload any Company Content into an artificial intelligence tool, model or dataset, or use it to train or develop any artificial intelligence system.

You may take notes during live courses and coaching sessions for your own personal use.

Requests for permission must be sent to [email protected]. Permission is effective only if we grant it in writing. Any unauthorized use of Company Content immediately ends your license, and your account may be terminated without a refund. We reserve the right to pursue all remedies available under law, including injunctive relief and damages.

10. Our Rights

We have the right, without provision of notice to:

  • Take appropriate legal action, including, without limitation, referral to or cooperation with law enforcement or regulatory authorities, or notifying the harmed party of any illegal or unauthorized use of the Website; and
  • Terminate or suspend your access to all or part of the Website for any or no reason, including, without limitation, any violation of these Terms of Service.

YOU WAIVE AND HOLD HARMLESS COMPANY AND ITS PARENT, SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, AND SUCCESSORS FROM ANY AND ALL CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY AND ANY OF THE FOREGOING PARTIES RELATING TO ANY INVESTIGATIONS BY EITHER THE COMPANY OR BY LAW ENFORCEMENT AUTHORITIES.

11. Third-Party Links and Content

For your convenience, this Website may provide links or pointers to third-party sites or third-party content. We make no representations about any other websites or third-party content that may be accessed from this Website. If you choose to access any such sites, you do so at your own risk. We have no control over the third-party content or any such third-party sites and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third-party sites.

12. Disclaimers, Liability and Indemnification

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY GOODS, DIGITAL PRODUCTS, SERVICES, INFORMATION OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY GOODS, SERVICES, DIGITAL PRODUCTS, INFORMATION OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

YOU ACKNOWLEDGE AND AGREE THAT COMPANY OR ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS MAKE NO WARRANTY, REPRESENTATION, OR ENDORSEMENT WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE WEBSITE OR ITS CONTENTS OR THAT ANY GOODS, SERVICES, DIGITAL PRODUCTS, INFORMATION OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR DESTRUCTIVE CODE.

How We Limit Our Liability to You

EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, IN NO EVENT SHALL THE COMPANY NOR ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE UNDER THESE TERMS OF SERVICE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING ANY DAMAGES FOR BUSINESS INTERRUPTION, LOSS OF USE, DATA, REVENUE OR PROFIT, COST OF CAPITAL, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), ANY OTHER THEORY OF LIABILITY, OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Company, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms of Service or your use of the Website including, but not limited to, third-party sites and content, any use of the Website's content and services other than as expressly authorized in these Terms of Service or any use of any goods, digital products and information purchased from this Website.

13. Privacy Policy

Your provision of personal information through the Website is governed by our privacy policy located at vacationplanninghelp.com/privacypolicy (the "Privacy Policy").

14. Governing Law

Subject to the Dispute Resolution section below, the Website and these Terms of Service will be governed by and construed in accordance with the laws of the State of California and any applicable federal laws applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule and notwithstanding your domicile, residence, or physical location. Any action or proceeding arising out of or relating to this Website and/or under these Terms of Service will be instituted in the courts of the State of California located in Contra Costa County, California, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.

The parties agree that the United Nations Convention on Contracts for the International Sale of Goods will not govern these Terms of Service or the rights and obligations of the parties under these Terms of Service.

15. Dispute Resolution

If you have a dispute with the Company relating to the Website, the Services or these Terms of Service, you agree to first contact us at [email protected] with a written description of the issue and the resolution you are seeking. We will work with you in good faith to try to resolve the dispute informally within 30 days of receiving your notice.

Neither you nor the Company may begin a formal legal proceeding until that 30-day period has ended, except to seek emergency or injunctive relief. If the dispute is not resolved informally, either party may bring a claim in the courts described in the Governing Law section above. Nothing in this section prevents either party from bringing an individual claim in small claims court, if the claim qualifies.

16. Severability

If any provision of these Terms of Service is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of these Terms of Service will continue in full force and effect.

17. Entire Terms of Service

These Terms of Service constitute the entire and only Terms of Service between the parties in relation to its subject matter and replace and extinguish all prior or simultaneous Terms of Service, undertakings, arrangements, understandings or statements of any nature made by the parties or any of them whether oral or written (and, if written, whether or not in draft form) with respect to such subject matter. Each of the parties acknowledges that they are not relying on any statements, warranties or representations given or made by any of them in relation to the subject matter of these Terms of Service, save those expressly set out in these Terms of Service, and that they shall have no rights or remedies with respect to such subject matter otherwise than under these Terms of Service save to the extent that they arise out of the fraud or fraudulent misrepresentation of another party. No variation of these Terms of Service shall be effective unless it is in writing and signed by or on behalf of Company.

18. Waiver

No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder.

19. Notice

We may provide any notice to you under these Terms of Service by: (i) sending a message to the email address you provide to us and consent to us using; or (ii) posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

20. SMS and Text Message Program

By selecting the unchecked SMS consent checkbox on a signup or booking form and providing your mobile phone number, you opt in to receive text messages from Vacation Planning Help. Messages may include booking confirmations, session reminders, schedule changes, course updates, and promotional offers. Message frequency varies.

To stop receiving messages, reply STOP to any text message.

Message and data rates may apply. Check with your carrier for details.

Carriers are not liable for delayed or undelivered messages.

21. Contact Us

This Website is operated by Vacation Planning Help, 415.702.0499.

Should you become aware of misuse of the website including libelous or defamatory conduct, you must report it to the Company. All reports of misuse and other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to [email protected].

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